Terms and conditions of sale

1. Purpose and scope

These general terms and conditions of sale (GTC) apply to any order of services concluded with Alatere Web SAS (9 Boulevard Albert 1er, 06600 Antibes — SIRET 443 421 334 00030), hereinafter “the Provider”. They prevail over any other client document, save written derogation. Any order implies unreserved acceptance of these GTC.

2. Registration and contract formation

Each service is subject to a quote or a detailed proposal. For training activities, a training agreement (professional client) or a training contract (individual client) is drawn up in accordance with articles L.6353-1 et seq. of the French Labour Code. The contract is formed upon receipt of the dated, signed quote bearing the wording “bon pour accord”.

3. Prices

Prices are stated in euros. Alatere Web SAS specifies on each quote whether amounts are exclusive of tax or tax-exempt (training activities may fall under the VAT exemption of article 261-4-4° a of the French Tax Code). Any additional costs (travel, specific materials) are stated in the quote.

4. Payment terms

Unless otherwise agreed, invoices are payable within 30 days by bank transfer. In accordance with articles L.441-10 and D.441-5 of the French Commercial Code, any late payment results in penalties at the applicable legal rate and a fixed recovery indemnity of €40.

5. Funding

When the training is funded by an OPCO or another body, it is the client’s responsibility to request funding before the training starts and to provide the funding agreement. Where subrogation is accepted by the Provider, the client remains liable for any amounts not covered by the funder.

6. Cancellation, postponement and withdrawal

• Cancellation by the client less than 10 working days before the start: an indemnity, stated in the quote, may be charged (not chargeable to the funder).
• Withdrawal during the training: only the hours actually attended are due, except in a duly justified case of force majeure.
• The Provider reserves the right to postpone or cancel a session (insufficient attendance, trainer unavailability); it informs the client as soon as possible and offers a new date or a refund of amounts paid.

7. Right of withdrawal

For contracts concluded remotely or off-premises with a consumer client, the latter has a fourteen (14) day withdrawal period from signature, in accordance with articles L.221-18 et seq. of the French Consumer Code. For professional training contracts, article L.6353-5 of the Labour Code provides a ten (10) day withdrawal period.

8. Obligations and liability

The Provider is bound by an obligation of means. It cannot be held liable for non-performance attributable to the client, a third party or force majeure. In any event, the Provider’s liability is limited to the amounts actually received for the service concerned.

9. Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from force majeure within the meaning of article 1218 of the French Civil Code and French case law.

10. Intellectual property

Teaching materials, content and methods remain the exclusive property of the Provider. The client undertakes not to reproduce, distribute or exploit them, in whole or in part, without prior written authorization.

11. Personal data

Collected data is processed in accordance with the GDPR. To learn more, see our privacy policy.

12. Complaints and mediation

Any complaint may be sent to contact (at) alatere-web (dot) com. In accordance with articles L.612-1 et seq. of the French Consumer Code, a consumer client may use a consumer mediator free of charge to seek an amicable resolution of a dispute.

13. Governing law and jurisdiction

These GTC are governed by French law. Failing an amicable resolution, any dispute falls under the competent courts of the Antibes jurisdiction, subject to the mandatory rules applicable to consumers.

Last updated: June 2026.